As a critical partner to your business, we understand the importance of our ability to continue to support our clients amidst this global health event. We also appreciate that our customers’ systems for supporting planning, reporting, and analytics processes are viewed as mission-critical during this period of uncertainty. Darwin is here to support you.

The health and well-being of our employees, customers, and their employees are of utmost importance to us. We have been monitoring Coronavirus (COVID-19) developments closely through local authorities, the U.S. Centers for Disease Control and Prevention, and the World Health Organization. As the situation continues to evolve, we are keenly focused on our preparedness efforts to maintain a safe work environment for our employees and to sustain our business operations.

Security, safety, and well-being are integral to our services, business processes, and infrastructure. Darwin has a Business Continuity Plan in place - our operations are running smoothly so that we can provide you with the best possible service.

Frequently Asked Questions

What is Darwin doing in response to Coronavirus (COVID-19)?

Darwin is aware of, and closely monitoring, the evolving Coronavirus (COVID-19) situation through our liaisons to local authorities, the U.S. Centers for Disease Control and Prevention, and the World Health Organization (WHO) in order to maintain a safe work environment in our facilities and to sustain our business operations.

• We have activated our Business Continuity Plan, which includes:

• Enabling work from home capabilities within impacted regions. The majority of Darwin employees already work remotely from their homes, so this transition has not been disruptive to our standard business operations.
• Providing our associates with information and best practices to prevent the spread of any illness
  • Coordinating global and local communications with our employees, clients, and partners
  • Limiting all non-essential business travel. All active consulting projects have already transitioned to remote work.

How will Darwin support clients during the Coronavirus (COVID-19) outbreak?

Darwin has established support systems and employees who are already accustomed to supporting our clients via remote, work-at-home arrangements. Therefore there has been no disruption to our normal business operations and our ability to support clients.

What is the impact of Covid-19 on your people, access to your facilities, your service delivery platform, local regulations, etc?

The majority of Darwin employees already work remotely from their homes, so this transition has not been disruptive to our standard business operations. As of today, none of Darwin’s employees have reported symptoms related to COIVD-19.

What are the business continuity risks affecting the provision and the quality of your product/service, and/or its potential deterioration?

At this time, we have not experienced any disruption to our normal business operations. Key risks include employees becoming sick. Darwin is observing all recommended procedures to minimize exposure, including social distancing, and work from home.

If there is a possible material impact on product/service delivery, what plans are you undertaking to mitigate the disruption?

Darwin has a Business Continuity Plan in place to support any potential disruption caused by the COVID-19 pandemic.

What incremental steps are you taking/what changes are you making to your business continuity plans in light of the evolving events to ensure continuity of service at current levels?

Darwin has activated our Business Continuity Plan, which includes:

• Enabling work from home capabilities within impacted regions. The majority of Darwin employees already work remotely from their homes, so this transition has not been disruptive to our standard business operations.
• Providing our associates with information and best practices to prevent the spread of any illness
  • Coordinating global and local communications with our employees, clients, and partners
  • Limiting all non-essential business travel. All active consulting projects have already transitioned to remote work.

What steps are you undertaking or planning to identify and mitigate any business continuity risks resulting from your service providers’ performance delivering products or services that support your product/service delivery to customers?

 Darwin has activated our Business Continuity Plan, which includes:

• Enabling work from home capabilities within impacted regions. The majority of Darwin employees already work remotely from their homes, so this transition has not been disruptive to our standard business operations.
• Providing our associates with information and best practices to prevent the spread of any illness
  • Coordinating global and local communications with our employees, clients, and partners
  • Limiting all non-essential business travel. All active consulting projects have already transitioned to remote work.

In addition, please detail any risks identified with your suppliers and identify which specific suppliers are contributing to that risk, their location, nature of services affected, and mitigation plans.

Darwin’s primary partner is SAP. Darwin has been in close contact with SAP to monitor any potential disruptions to Darwin’s ability to support our customers.  At this point, we have not identified any specific additional risks requiring further mitigation plans. Below are links to COVID-19 statements for Darwin’s key partners/suppliers:

• SAP: https://news.sap.com/2020/03/sap-co-ceo-letter-covid-19/
• Amazon Web Services: https://blog.aboutamazon.com/company-news/response-to-recent-events
• Microsoft Azure: https://news.microsoft.com/covid-19-response/
• Google Cloud: https://cloud.google.com/blog/topics/inside-google-cloud/how-google-cloud-is-helping-during-covid-19

Please contact your Darwin Representative if you have additional questions.